NHTSA Complaint #10155851 — 2002 JEEP LAREDO

FOR NO SPECIFIC REASON THE WINDOWS ON THE JEEP CHEROKEE GRAND LAREDO SUDDENLY DROP IN THEIR CHANNELS AND WILL NOT COME BACK UP. I HAD A SIMILAR FAILURE ON A 2000 MODEL PREVIOUSLY OWNED, AND NOW WITH MY 2002 I HAD THE SAME ISSUE ON DECEMBER 31 2005 WITH THE REAR DRIVER SIDE WINDOW, AND YESTERDAY WITH THE PASSENGER FRONT WINDOW. THIS MORNING I CALLED JEEP CUSTOMER SERVICE AND WAS GIVEN THE TYPICAL RUNAROUND. I HAVE EXTENDED WARRANTY AND TRIED TO GET THE DEDUCTIBLE ($100 PER OCCURRENCE) WAIVED AND THAT DIDN'T WORK EITHER. I WAS INFORMED BY MY SERVICING DEAL THAT THIS IS A KNOWN ISSUE THAT WAS SUPPOSED TO HAVE BEEN CORRECTED IN MODELS STARTING IN 2005 WHERE THEY SWITCHED THE PLASTIC REGULATOR FOR A METAL ONE. I INFORMED CUSTOMER RELATIONS THAT THIS IS NOT AN ISOLATED ISSUE AS TWO OTHER COWORKERS HAVE HAD THE SAME ISSUE ON THREE WINDOWS IN THE SAME MODEL TRUCKS/YEAR. WHO KNOWS HOW MANY OTHERS THERE ARE OUT THERE!. DAIMLER CHRYSLER OBVIOUSLY DOESN'T REALIZE THAT THIS IS A VERY DANGEROUS SITUATION THAN CAN EXPOSE DRIVERS TO ACCIDENTS WHILE DRIVING IF THEY HAVE TO PAY ATTENTION TO A SUDDEN DROPPING WINDOW, OR A POTENTIAL PERSONAL SAFETY ISSUE IF DRIVING IN A POTENTIALLY DANGEROUS AREA. PLEASE INVESTIGATE WHAT CAN BE DONE ABOUT IT. *JB