NHTSA Complaint #10154190 — 2005 SUZUKI VL800

A GENUINE SUZUKI TACHOMETER CAUSES THE SUZUKI C50 BOULEVARD MOTORCYCLE TO STALL AND QUIT AFTER 20-30 MINUTES OF NORMAL OPERATION. THE TACHOMETER PART NUMBER IS 990A0-72001. SUZUKI IS AWARE OF THIS BUT HAS NOT ISSUED A SAFETY RECALL NOTICE. THREE DEALERS WERE INVOLVED IN FIXING THIS PROBLEM OVER A PERIOD OF MONTHS. THE FIRST DEALER COULD NOT FIX THE PROBLEM, THE SECOND DEALER FIRST INSISTED THAT THE MUFFLERS NEEDED TO BE REPLACED (FOR WHICH THEY CHARGED ME) AFTER VERIFYING THIS FIX WITH SUZUKI. THIS DID NOT FIX THE PROBLEM AND THE DEALER FINALLY DISCONNECTED THE TACHOMETER. I WAS TOLD THAT THE TACH WAS NOT A SUZUKI PART. THE THIRD DEALER DISMANTLED THE TACH AND CONFIRMED THAT IT WAS A GENUINE SUZUKI PART WHILE INSPECTING THE BIKE FOR A WIRING HARNESS SAFETY RECALL. WHEN THEY CALLED SUZUKI, THEY WERE TOLD THAT THE TACHOMETER WAS NOT COMPATIBLE WITH FUEL INJECTED C50'S. I AM REPORTING THIS BECAUSE SUZUKI ISSUED A SAFETY RECALL NOTICE FOR THE WIRING HARNESS PROBLEM THAT CAUSES EXACTLY THE SAME STALLING PROBLEM. SUZUKI HAS NOT ISSUED A RECALL NOTICE FOR THE TACHOMETER. AT LEAST THREE DEALERS DID NOT KNOW ABOUT THIS DEFECT WHICH IS JUST AS SERIOUS AS THE WIRING HARNESS PROBLEM. MY MOTORCYCLE RAN FINE FOR 20 OR THIRTY MINUTES BEFORE IT STARTED STALLING. I BOUGHT THIS MOTORCYCLE FROM A FRIEND WHO WARNED ME THAT THE BIKE HAD THIS PROBLEM BUT THE STALL PROBLEM STILL CAUSED ME TO DUMP THE MOTORCYCLE TWICE ON THE DAY I BOUGHT IT. AN OWNER WHO HAS THE SUZUKI TACH INSTALLED WOULD NOT BE AWARE OF THIS AND IF HE OR SHE HEADS OUT ONTO A FREEWAY, STALLING THE BIKE COULD BE FATAL. SUZUKI HAS OFFERED TO REIMBURSE ME FOR THE TACHOMETER AND IS ARRANGING TO HAVE BRACKETS ORDERED SO THAT THE TACH CAN BE REMOVED. BUT I STILL THINK THAT CURRENT OWNERS AND DEALERS NEED TO BE ALERTED TO THE PROBLEM. *NM