NHTSA Complaint #10138996 — 2005 CADILLAC CTS

ON AUG. 26, 2005 OUR THREE MONTH OLD CADILLAC CTS'S TRANSMISSION WOULD NOT SHIFT OUT OF FIRST GEAR AFTER GOING THROUGH A BUSY TOLL BOOTH. CAR HAD TO BE TOWED TO DEALER FOR 8 DAY REPAIR OF COMPUTER AND REPLACEMENT OF TRANSMISSION. FEW DAYS LATER CAR HAD TO GO BACK TO DEALER DUE TO TRANSMISSION NOT SHIFTING PROPERLY, OUT OF COMMISSION FOR DAYS AGAIN. AFTER PICKING VEHICLE UP, CAR WOULD NOT START IN GARAGE AND HAD TO BE TOWED TO DEALERSHIP AGAIN, PICKED UP CAR A COUPLE OF DAYS LATER, NEXT DAY WOULD NOT START AGAIN AND HAD TO BE TOWED. AT DEALERSHIP FOR 6 MORE DAYS. WHEN PICKED UP DEALERSHIP REFUSED TO GIVE US A SERVICE TICKET SHOWING THE PROBLEM AND WHAT THEY DID. SERVICE MANAGER STATED THAT HE WOULD NOT GIVE US "AMMUNITION" TO GIVE TO A LEMON LAW ATTORNEY. DEALERSHIP TRIED TO LAY ENTIRE BLAME ON THE CAR'S AFTERMARKET SIRIUS RADIO ADDITION WHICH HAD BEEN IN PLACE AND WORKED PERFECTLY SINCE CAR WAS NEW.