NHTSA Complaint #10137431 — 2004 SATURN VUE

ELECTRICAL SYSTEM:IGNITION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10137431
Vehicle	2004 SATURN VUE
Component	ELECTRICAL SYSTEM:IGNITION
Date of Incident	August 15, 2004
Date Filed	September 23, 2005
Mileage	300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

DT: THE CALLER SAID THAT WHILE DRIVING AT LOW SPEEDS STEERING WHEEL IS HARD TO TURN. SHE SAYS IT MAKES A SQUEALING NOISE. ONCE THE STEERING LOCKED. SHE HAD TO HAVE THE VEHICLE TOWED TO DEALER. SHE SAID IT HAPPENED WHEN SHE WAS TURNING INTO PARKING SPOTS, DRIVEWAYS, AND WHILE TURNING CORNERS. IT STARTED HAPPENING WITHOUT WARNING, AND IT WAS AN INTERMITTENT PROBLEM. DEALER DUPLICATED THE PROBLEM WITH THE STEERING. THEY REPLACED SOMETHING CALLED STEERING SHAFT INTERMEDIATE. ALSO, THEY REPLACED THE IGNITION CYLINDER HOUSING TO FIX THE LOCKING. THEY REPLACED IT THREE TIMES. MANUFACTURER SAID THEY WILL CONTINUE TO HELP THE CALLER WITH THE REPAIRS. BUT SHE COULD NOT DUPLICATE THE PROBLEM AND WAS CONCERNED ABOUT THE SAFETY ISSUE. *AK *JB

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