NHTSA Complaint #10134736 — 2002 CHEVROLET SUBURBAN

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number 10134736
Vehicle 2002 CHEVROLET SUBURBAN
Component FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Date of Incident
Date Filed
Mileage 58,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed Yes
State FL

Consumer Description

PURCHASED A NEW 2002 SUBURBAN K2500 IN AUG OF 2002. AT 17,000 MILES, THE AIR CONDITIONING WENT OUT. DEALER REPLACED THE COMPRESSOR. AT 27,000 MILES, THE FUEL GAUGE SHOWED EMPTY WHEN THE TANK WAS FULL. DEALER REPLACED REAR FUEL TANK SENDING UNIT. AT 55,000 MILES, THE FUEL TANK AGAIN SHOWED EMPTY WITH A FULL TANK AND THE ENGINE SURGED. THE DEALER (BOB STEELE IN COCOA FL) REPLACED THE FUEL PUMP IN THE REAR TANK AND THE SENDING UNIT IN THE FRONT TANK UNDER MY EXTENDED WARRANTY WITH A DEDUCTIBLE. DEALER STATED THIS WAS NOT A RECURRENCE OF THE PROBLEM BEFORE. AT 58,000 MILES THE CAR STALLED WHILE CROSSING OVER A BUSY BRIDGE/CAUSWAY AT APPROX. 60 MPH. "REDUCED ENGINE POWER" GLARED ON THE WARNING INDICATOR, POWER STEERING WAS LOST AND LIGHTS ON THE DASH WERE FLASHING ERRATICALLY. LUCKILY, I HAD CRESTED THE TOP OF THE CAUSWAY AND MANAGED TO STEER TO THE TINY SHOULDER WITHOUT CRASHING INTO ANYBODY. THE CAR WOULD NOT START IMMEDIATELY, BUT AFTER TRYING FOR FIFTEEN MINUTES I WAS ABLE TO GET IT STARTED AND DRIVE HOME. I CALLED THE DEALER (IT WAS FIVE MINUTES TO CLOSING TIME) AND WAS TOLD TO BRING IT IN THE NEXT DAY. IT STALLED AGAIN AT A TRAFFIC LIGHT ON THE WAY TO THE DEALER BUT STARTED IMMEDIATELY. THE DEALER REPLACED THE THROTTLE POSITION SENSOR UNDER MY EXTENDED WARRANTY WITH DEDUCTIBLE AND AGAIN STATED THAT NONE OF THESE FUEL/STALLING PROBLEMS WERE RELATED. THE CAR STALLED AGAIN RECENTLY AND THE DEALER SAID TO BRING IT IN IF IT HAPPENS AGAIN. THIS IS STARTING TO BECOME A VERY DANGEROUS SITUATION THAT THE DEALER SEEMS TO BE VERY UNCONCERNED ABOUT. *NM

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