NHTSA Complaint #10130241 — 2001 BEAVER MONTEREY

REQUEST FOR REIMBURSEMENT FOR BOSCH BRAKES RECALL REPAIR COSTS.*MR THE CONSUMER TOOK THE VEHICLE TO A LOCAL MONACO SERVICE CENTER TO HAVE THE BOSCH BRAKE RECALL WORK DONE (RECALL# 02V27800). WHEN THE CONSUMER RETURNED TO GET THE RV THE TECHNICIAN GAVE HIM A BILL FOR OVER $500. THE CONSUMER QUESTIONED THE COST BECAUSE THE RECALL REPAIRS WERE SUPPOSED TO BE FREE. THE TECHNICIAN EXPLAINED THAT THE REPAIRS WERE NECESSARY BECAUSE OF THE RECALL. THE CONSUMER PAID RELUCTANTLY AFTER SPEAKING TO SOMEONE AT THE MANUFACTURER. THE MANUFACTURER TOLD THE CONSUMER TO SUBMIT THE INVOICE FOR REIMBURSEMENT. A SHORT TIME LATER THE CONSUMER WAS CONTACTED BY THE MANUFACTURER STATING THAT HIS CLAIM WAS DENIED. *NM THE CONSUMER SENT A LETTER OF COMPLAINT AND WAS THEN CONTACTED BY THE MANUFACTURER, WHO TOLD THE CONSUMER HE SHOULD RECEIVE REIMBURSEMENT WITH 4 TO 6 WEEKS. *JB