NHTSA Complaint #10129246 — 2005 NEWMAR MOUNTAIN AIRE

WHEN CHANGING MY OIL IN THE MOTOR HOME , I WAS LOOKING AT THE COMPONETS OF THE UNDERCARRIAGE AND WAS SHOCKED TO SEE THAT THE RIGHT SIDE MOTOR MOUNT WAS MISSING ONE BOLT COMPLETELY AND THE OTHER ONE WAS JUST HANGING BY A FEW THREADS. MY FAMILY AND I HAD JUST RETURNED FROM A TRIP TO PENNSLYVANIA , IF THE ENGINE HAD FALLEN WHILE WE WERE ON THE ROAD IT COULD HAVE CAUSED A WRECK. I CONTACTED THE COMPANY (NEWMAR) AND THEY SAID THAT THEY WERE NOT RESPONSIBLE, THAT WORKHORSE, THE MANUFACTURE OF THE CHASSIS WAS. I CONTACTED WORKHORSE AND REPORTED THE PROBLEM AND THEY DIDN'T SEEM VERY CONCERNED. THEY TOLD ME TO TAKE IT TO A DEALER TO HAVE IT FIXED. I TOLD THEM THAT I HAD ALREADY FIXED IT MYSELF. I ALSO CALLED THE DEALER WHERE I BOUGHT THE MOTOR HOME AND TOLD THEM ABOUT IT AND THEY TOLD ME THAT IT WASN'T THEIR PROBLEM AND THAT THEY WERE ONLY RESPONSIBLE FOR THE COACH PART OF THE MOTOR HOME. I WAS NOT LOOKING FOR A REMEDY FOR THE PROBLEM, I JUST WANTED THEM TO RECOGNIZE THAT THERE WAS A PROBLEM AND TO NOTIFY WHOMEVER WAS RESPONSIBLE FOR THE OVERSIGHT AND HOPEFULLY IT WOULDN'T CAUSE A PROBLEM FOR SOMEONE ELSE. THE PRECEIVED LACK OF CONCERN ON THEIR PART WAS UPSETTING AS IT PUT MY FAMILY AT RISK. THANK YOU FOR LOOKING AT THIS COMPLAINT AND I HOPE YOU CAN CALL TO THE ATTENTION OF WHICHEVER PARTY IS RESPONSIBLE THE POSSIBLE EFFECTS OF NOT CHECKING ON THE ASSEMBLY QUALITY CONTROL OF THE CHASSIS ON THESE MOTOR HOMES.