NHTSA Complaint #10121894 — 2004 DODGE DURANGO

TO WHOM IT CONCERNS: MY WIFE AND I LEASE A 2004 DODGE DURANGO EQUIPPED WITH THE 5.7 LITER HEMI ENGINE. OVER THE LAST SEVERAL MONTHS THE VEHICLE ENGINE STALLS AND QUITS DURING DAY TO DAY DRIVING. THERE IS NO PATTERN TO THE STALLING. WE HAVE TAKEN THE DURANGO TO DEALERS IN TYLER (ADD NAME) AND HUNTSVILLE (TEAM DODGE) ON SEVERAL OCCASIONS. NEITHER DEALER HAS BEEN ABLE TO FIX THE VEHICLE. WE HAVE ALSO CONTACTED THE CHRYSLER "HOTLINE" WITH NO RESOLUTION. MY WIFE DRIVES THIS VEHICLE EVERY DAY. SHE IS NOW 9 MONTHS PREGNANT. WE ALSO HAVE A SON (12) AND A DAUGHTER (9). MY WIFE IS THE USUAL "VICTIM" OF THE STALLING. IT HAS HAPPENED IN DANGEROUS SITUATIONS SUCH AS TURNING IN TRAFFIC. SHE IS A NERVOUS WRECK BECAUSE SHE NEVER KNOWS WHEN IT IS GOING TO HAPPEN. SHORTLY SHE WILL BE DRIVING THIS VEHICLE WITH AN INFANT. MY FAMILY IS AT RISK EVERY TIME WE START THE ENGINE. TEAM DODGE MET WITH THE CHRYSLER REGIONAL MANAGER TO PLEAD OUR CASE AND SEEK A REMEDY. HIS RESPONSE WAS CALLOUS AND UNCARING. WE COULD TURN THE VEHICLE BACK SUBJECT TO PENALTIES FOR EARLY TERMINATION AND MILEAGE. IF WE SIMPLY TURNED THE VEHICLE BACK, CHRYSLER WOULD CLASSIFY IT AS A "REPOSSESSION." CHRYSLER IS ESSENTIALLY FORCING US TO CONTINUE TO OPERATE A VEHICLE THAT IS DANGEROUS TO US AND THE DRIVING PUBLIC. WHY ARE WE BEING PENALIZED FOR CHRYSLER'S DEFECTIVE PRODUCT? IF WE CAN NOT COME TO A RESOLUTION THAT IS HARMLESS TO US, WE WILL HAVE NO CHOICE BUT FILE A LAWSUIT AGAINST CHRYSLER. SINCERELY YOURS, JASON MILLER