NHTSA Complaint #10088560 — 1997 GMC C/K PICKUP

MY HUSBAND,JOHN, PULLED UP AND PARKED OUR 1997 GMC K1500. WHEN HE STARTED THE VEHICLE AGAIN & PUT THE TRANSMISSION IN REVERSE A HORRIBLE, METAL RIPPING , GRINDING NOISE WAS HEARD & THE PICKUP WOULD NOT MOVE BACKWARDS. THE TRANSMISSION WOULD NOT SHIFT OUT OF FIRST WITHOUT OVER-REVING THE RPM'S. WE TOOK THE PICKUP ASAP TO A RECOMMENDED TRANSMISSION SHOP IN TULSA,OK. TO REPLAVE THE TRANSMISION. AT THIS TIME WE FOUND OUT THAT THE 'DRIVE SHELL' WAS NOT UPDATED ON OUR LATE MODEL 1997 PICKUP. THE 'BOOKS' STATE THAT IN 1997 A BETTER SHELL WAS MADE TO CORRECT THE WEAKNESS IN THIS PART AS AN UPDATE. BUT OUR PICKUP MISSED THIS UPDATE. NOW WE ARE OUT OVER $1700.00 TO REBUILD THE TRANSMISSION, WHEN IT SHOULD HAVE HAD THE UPDATED PART ALREADY INSTALLED. I AM REQUESTING ANY INFORMATION YOU MIGHT HAVE TO HELP MYSELF & OTHERS IN MY POSITION, RECOUPE ANYTHING BECAUSE OF GM'S FAILURE TO APPLY THE UPGRADE AS THEY STATED.*AK