NHTSA Complaint #10088268 — 2003 HONDA ELEMENT

WHILE DRIVING ON HWY 1, NO TRAFFIC ANYWHERE, WINDSHIELD ON MY 2003 HONDA ELEMENT WITH 8000 PLUS MILES ON IT CRACKED FROM UNDER THE WINDSHIELD WIPER ON THE DRIVER'S SIDE UP ABOUT 5 INCHES. CAR HAS A BUG/ROCK SHIELD ON IT. NO VISIBLE MARK ON WINDSHIELD JUST THIS CRACK INSIDE THE GLASS. DEALER REFUSES TO FIX. ENTIRE WINDSHIELD NEEDS TO BE REPLACED CANNOT JUST REPAIR. I AM IN MY SIXTIES AND HAVE OWNED LOTS OF CARS. HAD MANY THINGS HIT OTHER WINDSHIELDS, NEVER REPLACED A WHOLE WINDSHIELD BEFORE AND NEVER WHEN NO TRAFFIC AROUND OR ANYTHING TO CAUSE CRACK EXCEPT WHAT I BELIEVE IS A DEFECTIVE WINDSHIELD, DESIGN OR SOMETHING INHERENT IN THE CAR. HONDA SHOULD COME FORWARD AND ADMIT THERE IS A PROBLEM WITH ITS WINDSHIELD AND THE STRESS THAT IS PLACED ON IT CAUSING IT TO BE UNFIT FOR THE PURPOSE FOR WHICH IT WAS INTENDED. WE HAVE A HIGH DEDUCTIBLE SO MUST ABSORB THE COST OURSELVES. IF THE NEXT WINDSHIELD FAILS AND THE ONE AFTER THAT GOODBYE ANY TAX REFUNDS OR ANYTHING ELSE THAT IS SUPPOSED TO HELP CONSUMERS. PLEASE OPEN AN INVESTIGATION ON THIS MATTER. I JUST LEARNED WE ARE NOT ALONE. MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM IN THE SAME UNUSUAL WAY. THE CRACK IS IN THE GLASS AND NOT CAUSED BY AN EXTERNAL EVENT. IT SURE LOOKS LIKE A DEFECT IN THE VEHICLE. PLEASE HELP. THANK YOU.*AK