NHTSA Complaint #10086741 — 2001 FORD F-350 SD

THE BRAKES STARTED PULLING LEFT AROUND JULY OF 2003. THREE DIFFERENT DEALERS WORKED ON THE VEHICLE. INSTEAD OF FIXING THE PROBLEM, THEY CHANGED THE TOE-IN TO COUNTERACT THE TRUCK PULLING LEFT ON BRAKING. AS A RESULT, THE TRUCK PULLED RIGHT FROM EXCESSIVE ALIGNMENT CHANGE, WHICH CAUSED AN ACCIDENT. THE DEALER INITIALLY CHANGED THE ROTORS, AND CALIPERS, BUT IT DID NOT SOLVE THE PROBLEM. THE ONLY REASON I KNEW THAT THE DEALER CHANGED THE ALIGNMENT IS BECAUSE I TOOK THE TRUCK TO A GOODYEAR TIRE STORE FOR AN ALIGNMENT BEFORE TAKING IT TO THE DEALER FOR THE BRAKES. AFTER THE FIRST TIME THE DEALER CHANGED THE ALIGNMENT, I TOOK THE TRUCK BACK TO THE GOODYEAR TIRE STORE. THEY MADE THE LAIGNMENT RIGHT, BUT THE TRUCK STILLED PULLED LEFT AND THE STEERING WHEEL WAS WAY OFF CENTERED. GOODYEAR TIRE TOLD ME TO TAKE IT BACK TO THE DELAER TO FIX THE PROBLEM. ONCE I GOT THE TRUCK BACK, THE STEERING WHEEL WAS STRAIGHT, BUT THE ALIGNMENT WAS WRONG AND IT DID NOT HANDLE PROPERLY. IN FACT, THE TRUCK WAS DANGEROUS TO DRIVE. AFTER THAT I TOOK TI TO A DEALER IN RENO, NEVADA AND IN DIXON CALIFORNIA. ALL DEALERS INSISTED THAT THE PULLING WAS CAUSED BY A TIRE PULL. EACH DEALERSHIP BACKED UP THE OTHER DEALERSHIP 'S STORY, SINCE I TOLD THEM I HAD AN ACCIDENT THAT WAS CAUSED BY THEIR WORK. *AK