NHTSA Complaint #10070309 — 1999 CADILLAC CATERA

I BROUGHT THIS VEHICLE AT ENTERPRISE USED CAR SALES ON APRIL 30,2002. I WAS GUARANTEED A BUMBER-TO-BUMBER INSPECTION OF THE CAR AND WAS TO BE IN OPERATIONAL CONDITION. AFTER I LEFT THE LOT WITH THE CAR; I COULD ONLY GO APPROXIMATLY A 1/4 OF MILE BEFORE I NEEDED TO GET GAS IN THE CAR. THAT WAS THE BEGINING OF THE TROUBLE. SO FAR SINCE APRIL OF THIS YEAR I'VE HAD TO REPLACE ALL OF THE TIRES, BRAKES, AND OTHER REPAIRS THAT THANKFULLY WAS STILL UNDER THE WARRANTY. THE CAR HAD TO BE TOWED TWICE TO THE DEALERSHIP. AS WE SPEAK THE CAR IS BEING REPAIRED AGAIN. THE DEALERSHIP HAD INFORMED ME THAT I HAVE THREE HOLES IN THE CAR THAT HAS CAUSED THE CAR TO OVERHEAT, PLUS OTHER PROBLEMS THAT THEY HAVE FOUND. WHEN IT RAINED THE CAR LEAKED INSIDE. AT FIRST I THOUGHT I MAY HAVE FORGOTEN TO ROLL UP A WINDOW. AFTER THE SECOND TIME I KNEW BETTER AND TOOK IT INTO THE DEALERSHIP. I FOUND IT HARD TO BELIEVE THAT ENTERPRISE NEVER HAD A PROBLEM WITH IT WHEN I EXPERINCED IT A COUPLE OF TIMES BEFORE I WENT TO INVESTGATE. THE REASON THAT I'M CONTACTING YOU IS THAT AFTER TALKING TO A REPERSENATIVE OF ENTERPRISE, AND INFORMING HIM OF THE SAME INFORMATION THAT I HAVE JUST INFORMED YOU OF; I WAS TREATED AS IF I'M SOME KIND OF INEPT PERSON WHO COULD NOT EVEN UNDERSTAND THE SIMPLISTIC WORKINGS OF A VEHICLE SUCH AS FLAT TIRES WITH METAL THREADS SHOWING THROUGH, OR ABLE TO NOTICE THE BRAKE LIGHT ON THE DASH BOARD OR THE SOUNDS OF METAL RUBBING ON METAL. I WAS ASKED REPEATLY IF I KNEW FOR SURE THAT THE BRAKES WERE REALLY NEEDING TO BE REPLACED OR IF IT WAS SOME TYPE OF SCAM THAT THE DEALERSHIP WAS TRYING TO GET EXTRA MONEY, OR IF I TOOK THE BRAKES HOME AS EVIDENCE. I DON'T KNOW OF TOO MANY PEOPLE WHO REQUEST THEIR OLD BRAKES FOR SOME TYPE OF EVIDENCE. AFTER ABOUT 10 MINUTES OF THIS TYPE OF INTEROGATION I ENDED THE CONVERSATION REALIZING THAT ABSOLUTELY NOTHING WAS GOING TO BE DONE ABOUT THE SITUATION.