NHTSA Complaint #10070303 — 2003 FORD RANGER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10070303
Vehicle	2003 FORD RANGER
Component	ENGINE AND ENGINE COOLING
Date of Incident	February 15, 2003
Date Filed	April 22, 2004
Mileage	11,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

VEHICLE HAS DIED ON INTERSTATE FOUR TIMES AND HAD TO BE TOWED IN. FORD CUSTOMER SERVICE AT 1-800-392-FORD STATES THAT THEY DON'T WANT TO REPLACE THE VEHICLE. I AM TOLD I SHOULD CONTINUE TO GET IT REPAIRED UNDER WARRANTY. MY CONCERN IS FOR THE SAFETY OF MY FAMILY WHEN WE ARE WAITING HOURS IN A SNOWSTORM FOR THE TOW TRUCK TO ARRIVE. I HAVE OWNED 8 FORDS IN THE LAST FIVE YEARS. THAT IS ABOUT TO CHANGE BECAUSE FORD MOTOR STATES THAT THEY HAVE FOLLOWED THE LETTER OF THE LAW CONCERNING REPAIRS UNDER THE WARRANTY. WE HAVE NOW REPLACED ONE FORD WITH A LEXUS AND ARE TOTALLY AMAZED AT THE DIFFERENCE OF ATTITUDE TOWARDS THE CUSTOMER. AT OUR FIRST FREE LEXUS OIL CHANGE MY WIFE WAS GIVEN A DOZEN LONG STEM ROSES. WHAT DO YOU THINK SHE IS SAYING ABOUT FORD THESE DAYS? NOW I UNDERSTAND WHY PEOPLE ARE BUYING MORE FOREIGN CARS AND TRUCKS.

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#10061088 — March 1, 2004 — WHEN VEHICLE IDLED, ENGINE SLOWED DOWN TO BELOW 500 RPM, AND THEN CHARGED BACK UP TO 3000 RPM. DEALER SAID THIS WAS ...

#10059607 — February 23, 2004 — VEHICLE IDLES BELOW 500 RPMS. THE ENGINE SOUNDS ROUGH, AND ACTS LIKE IT IS GOING TO STALL. THEN, IT RETURNS TO NO...

#10059318 — February 19, 2004 — WHILE DRIVING THE ENGINE FAILED. *NM THE DEALER INFORMED THE CONSUMER THAT NOTHING COULD BE DONE. FORD HAD ISSUED ...

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