NHTSA Complaint #10070127 — 2002 VOLVO V70

VOLVO RELUCTANTLY RELEASED US FROM OUR LEASE A COUPLE OF MONTHS AGO. OUR FIRST VOLVO EXPERIENCED ELECTRICAL AND TRANSMISSION PROBLEMS. THEY PUT US IN ANOTHER VOLVO WHICH EXPERIENCED TRANSMISSION PROBLEMS AS WELL. AFTER REPEATED ATTEMPTS ON VOLVO OF DALLAS' PART TO REPAIR OUR CAR THEY FINALLY REPLACED THE TRANSMISSION HOWEVER THE NEW TRANSMISSION WAS NOT PERFORMING PROPERLY EITHER WHEN VOLVO RELEASED US FROM THE LEASE. THE DEALERSHIP, AREA/REGIONAL DIRECTORS, AND VOLVO CORPORATION PRACTICED POOR BUSINESS ETIQUETTE ON ALL ACCOUNTS IN OUR OPINION. THEY DID RELEASE US FROM OUR LEASE HOWEVER, REFUSED TO REIMBURSE US FOR OUR INITIAL $5000.00 DOWN PAYMENT. OUR ENTIRE VOLVO EXPERIENCE DISGUSTED US SO THAT WE CHOSE NOT TO ENDURE THE LENGTHLY PROCESS OF A LAW SUIT. WE JUST WANTED TO DRIVE A SAFE, DEPENDABLE, RELIABLE VEHICLE THAT FIT OUR FAMILIES NEEDS. TOO MUCH TO ASK FROM VOLVO! IT IS A SHAME BECAUSE WHEN WE GOT INTO OUR VOLVO WE PLANNED ON BEING VOLVO CUSTOMERS "FOR LIFE." GOOD LUCK.