NHTSA Complaint #10029035 — 1999 CHRYSLER CONCORDE

ON 6/12/03 I FILLED OUT A VEHICLE OWNERS QUESTIONNAIRE ON A 1999 CHRYSLER CONCORDE, VIN [XXX]. ON 8/02/02 I PURCHASED THIS CHRYSLER CONCORDE WITH 48,580 MILES.ON 8/15/02, I TOOK THE CAR BACK TO [XXX] BECAUSE OF ELECTRICAL PROBLEMS, CAR LEAKING OIL, BRAKES STICKING, AND AIR, HEATER,DEFROST,VENTILATION PROBLEMS.UPON ARRIVAL TO [XXX] ON 8/15/02 TO DROP THE CAR OFF TO BE SERVICED THERE WERE 48,620 MILES ON THE ODOMETER. AFTER RECEIVING A PHONE CALL FROM [XXX] DEALERSHIP STATING "THAT THE CAR WAS READY." "AND HAD BEEN SERVICED." AFTER ARRIVING AND GETTING IN THE CAR, I NOTICED THAT THE ODOMETER HAD BEEN CHANGED, BECAUSE IT WAS NOW READING 48,883 MILES. I THEN QUESTIONED [XXX] ABOUT THE ADDITIONAL MILES AND WAS TOLD "BEEN EVERYTHING HAD FIXED." ON 4/15/03, I WAS BACK AT [XXX] HAVING ELECTRICAL PROBLEMS IN THE DASHBOARD. AND THE AIR CONDITIONER WAS BLOWING OUT HOT AIR. IN THE MONTH OF MAY 2003, I RECEIVED A RECALL NOTICE ABOUT THE DRIVER'S SEAT BOLT BEING DEFECTIVE, WHICH MAY BREAK CAUSING THE SEAT TO SUDDENLY RECLINE. I TOOK THE CAR IN ON 5/27/03 TO HAVE THE BOLT REPLACED. AFTER BEING AT THE DEALERSHIP FOR ABOUT TWO MINUTES I WAS TOLD THAT "THE CAR WAS READY TO GO." I ASKED IF THE BOLT HAD BEEN REPLACED? I DO NOT BELIEVE IT HAD BECAUSE IT WAS NOT GONE LONG ENOUGH. I ALSO HAD TO REQUEST A CUSTOMER'S COPY OF THE INVOICE. WHEN I RECEIVED THE INVOICE I NOTICE THAT THE INVOICE STATED THAT THE CAR WAS GRAY. THE CAR IS BLACK. PLEASE LOOK INTO THIS MATTER. THANK YOU [XXX] *AK *SCC INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR